Terms of Trade
What to bring:
All chalets are fully furnished. Please bring your own sheets, pillowcases, towels, food & beverages and personal hygiene products. Note that the closest supermarket and fuel station is in Waiau, 24 kms away.
Linen can be hired if required at the rates below. Duvets and pillows are available at the chalet.
Sheet sets + bathtowels: $ 20 pp
Kitchens are fully equipped with fridge/freezer, microwave, stove and oven and basic kitchen equipment.
All Chalets have log fires and firewood is provided.
Any chalet listed with a BBQ will NOT have a gas bottle provided. Please bring your own. You are expected to leave the BBQ in a clean state or arrange cleaning at a cost of $ 25.
The woodfired hot tubs can only be used in combination with rental of one of the Eco lodges and are $20 per day.
In winter you are advised to bring snow chains for your vehicle. If you cannot reach your chalet because of omission of adequate chains we cannot refund your booking. Note that some of the Mt Lyford roads are suitable for 4WD only.
Travel insurance is advised as you are visiting an alpine environment with supplementary risks.
You are expected to leave the house clean and tidy for the next tenant. Cleaning products and cloths are provided. If you feel that you would be unable to clean the home or have no desire to be cleaning on your holiday, please advise us and we will arrange to have it cleaned for you for an extra charge.
We will inspect the home after your departure and reserve the right to charge you for a clean if this is not done satisfactorily.
Check-in and check-out time
You may arrive anytime from 2pm, check out is by 10am on the day of your departure. If you wish to have a different check in or out time please arrange this before your stay.
A deposit of 50% of the total cost of accommodation is required to secure your booking. Should the booking be only for one night then payment in full is required. A booking confirmation will be forwarded to you upon confirmation of availability and receipt of payment. Each booking made contains a $20 non refundable administration fee.
Please note a $20 surcharge will be applicable to one night bookings made for weekends or holiday periods outside winter season. There may also be a minimum number of nights permitted to be booked for event/long weekends.
You may pay your deposit by direct deposit, cheque, Visa or Mastercard. We will send you our bank account details when you make your reservation request. Credit cards are charged the required deposit plus 2.25% credit card fee and you may pay your balance as you wish upon arrival. Please note that when paying by direct credit or cheque the balance must be paid at least 14 days prior to your arrival date.
Deposit payment is required within two days of confirmation of a reservation request. Lyford Holiday Homes reserve the right to rebook a home should this not be paid on time. Should you require extra time or wish to cancel a booking please contact us immediately.
If a booking is made within 21 days of the expected arrival date then the deposit will be required within 48 hours.
Once a deposit is received we will email a confirmation receipt with information on where to pick up the key, a map to the chalet etc.
In the event of an account not being paid when due, for either accommodation, sundry hire or other possible charges we reserve the right to charge the credit card number provided, or if not provided, to invoice the tenant and if necessary refer the account to a debt collection agency and add all costs of collection to that account.
Cancellations and Alterations
If you wish to cancel your booking for any reason 30 days or more prior to arrival date you will receive a refund of the deposit made less a $20 non refundable administration fee.
Cancellation within 30 days prior to arrival date, forfeit your deposit.
Cancellation within 14 days prior to arrival date, total accommodation amount needs to be paid.
Choose your dates carefully. If you choose to shorten the length of your stay within 7 days prior to arrival date you will still be liable for the full period originally booked.
Choose your chalet carefully. If you want to transfer your confirmed booking from one chalet to another or changing your dates will also incur an administration fee of $20. Transferring a booking is only allowed 30 days or more prior to arrival date, this is otherwise seen as a cancellation of the original home.
All bookings are subject to cancellation due to unforeseen circumstances including the sale of the property, long-term letting or other events outside Lyford Holiday Homes control. If your booking is cancelled we will endeavour to book you into an equivalent home, however Lyford Holiday Homes takes no responsibility if this is not possible. Any existing deposit may be either put towards a new booking or refunded in full.
Please do not exceed the maximum number of occupants. Pitching tents is not permitted. An extra charge may apply for day visitors - please check with the office beforehand.
For weekends and school holidays in winter (15 June – 15 October) a minimum stay of 2 nights applies. A minimum stay may also apply to event weekends, long weekends due to Statutory Holidays, or other school holiday periods. Please enquire with Lyford Holiday Homes.
Over 20 years of age
Bookings made for young adult groups who have anyone under 20 years of age will not be permitted (please note: this does not include families with children under 20). Proof of age may be requested from any individual at any time and those unable to comply will be asked to vacate.
Many of the chalets will not allow pets. It is essential for health reasons (i.e. allergies) that this is complied with. If you do stay in a chalet where pets are allowed, please keep your pet on the leash and in control at all times as we are surrounded by farmland.
Smoking and fires or fireworks
Smoking is prohibited in ALL of our Lyford Holiday Homes. Mt Lyford has a great fire risk (summer and winter) and any outside fires are prohibited. Under NO circumstances fireworks can be lit as this can cause a dangerous bush fire.
The tenant is liable for damages to any property or content of the property incurred during their stay. Please inspect the property and report any damage immediately to the managers upon arrival.
Noisy parties or gatherings are not permitted. We ask that you respect the neighbours. If complaints are received the tenant will be ask to quieten down. Upon receipt of further complaints Lyford Holiday Homes reserve the right to evict the tenant from the property. Larger gatherings in a holiday house for birthdays, weddings, conferences or similar such activities, where the number of people in attendance at any one time exceeds the stated number the house sleeps, must first be approved by Mt Lyford Holiday Homes management.
While every care will be taken to retrieve lost items Lyford Holiday Homes will not be held accountable or responsible for items lost or left behind by tenants. Items will be held for a period of three months before being disposed of.
We do not guarantee that the products and services that are listed in any of the homes will be continuous or fault free. Lyford Holiday Homes will endeavour to repair/replace any faulty item but given the limited services available in the village this may not always be immediately possible. Events beyond our control, such as poor weather, power cuts or unforeseen electronic breakdowns, do not give the tenant the automatic entitlement to a discount, unless such event has prevented the tenant from being able to safely occupy the property altogether and Lyford Holiday Homes are unable to relocate the tenant to a property of equal size and standard.
Changing These Terms and Giving Notices
We may change these terms, by changing or removing existing terms or adding new ones, at any time. The change applies from the time it is published on the Lyford Holiday Homes website.
These terms constitute the entire agreement between you and ourselves.
Our failure or delay in exercising or enforcing any right or provision of these terms shall not constitute a waiver of such right or provision.
If any provision of these terms is found by a Court of competent jurisdiction to be invalid, the parties nevertheless agree that the Court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of these terms remain in full force and effect.